Identity Theft

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There’s a growing list of stories about people becoming the casualty of ID fraud where money is removed illegally from bank accounts or goods bought over the Internet. The Home Office recently put the cost to British citizens at around £1.7 billion each year; that’s around £30 for every man, woman and child in the United Kingdom. ID fraud is usually taken to mean using the identity of a person without their express consent, for a purpose that the person is not aware of and does not approve.

What ID Theft Mean?

Usually, the criminal will steal credit cards, birth certificates, utility bills and bank statements and use them to open new bank accounts or obtain new credit cards in your name. Criminals get these items either by direct theft or by simply raiding your dustbin. Sometimes they do it by attempting to have your post re-directed to another address and then reporting a theft of cheque books or credit cards with a view to obtaining replacements sent out by the various financial institutions.

 

On other occasions, they will contact you on the telephone or by email.

 

Your personal laptop or home desktop computer is also a very attractive target for obtaining important information including your passwords to electronic banking or Internet retail accounts.

What to do if it happens to you?

Once it’s happened, there is little that you can do other than calling your bank and credit card companies to stop all the stolen credit cards. Even though chip-and-PIN technology is making it much harder for fraudsters, not all retailers have adopted it and fraud is still possible as “card not present” or signature fraud in countries that have not adopted the technology.

 

You should certainly report the fraud to the police and it’s worth changing the PINs for all of your credit and debit cards. You should also ask the credit reference companies such as Equifax for a copy of your credit file to check that it is completely accurate.

 

Finally, you can register with CIFAS for protective registration that will ensure that any future credit card applications are fully validated before approval.  CIFAS is a not-for-profit organisation set up in 1988 by the consumer credit industry to protect its members and the public from fraud. When you register, a warning is placed against your address which indicates that you have requested that your details have been recorded on the CIFAS database for your protection.  When CIFAS members make a search against your address they will see this message - "CIFAS-DO NOT REJECT-REFER FOR VALIDATION" and they will then contact Equifax to establish the reason for the entry.

Prevention is Better than Cure

Of course, the best approach is to try to stop identity fraud in the first place and there are a number of simple you can do that will help.

 

bulletRegularly check your personal credit file from one of the three credit reference agencies to see which financial organisations have accessed your details. It is particularly helpful to check your personal credit file 2-3 months after you have moved house.

 

bulletIf you live in a property where other people could have access to your mail be very careful to make sure that your mail is not intercepted. Bank or credit card companies may be willing to let you collect credit/debit cards or cheque books from a local branch.

 

bulletIf you think that your mail is being stolen, contact the Royal Mail Customer Enquiry Line to check whether a mail redirection order has been made in your name without your knowledge.

 

bulletWhen you move to a new address, tell your bank and credit/debit card issuers on the day you move.

 

bulletAsk the Royal Mail to redirect any mail from your old address to your new one for at least a year and use the Mailing Preference Service to limit the amount of unwanted mail you receive.

 

bulletIf any of your plastic cards are lost or stolen, cancel them immediately. Keep a note of the emergency numbers you should call.

 

bulletIf you have to give your card details or personal information over the phone, Internet or in a shop, make sure that other people cannot hear you or see your personal information.

 

bulletNever carry documents or plastic cards unnecessarily and keep them in a safe place when you are not carrying them.

 

bulletKeep your personal documents in a safe place, preferably in a lockable drawer or cabinet at home. Remember that you can store valuable financial documents such as share certificates at your bank.

 

bulletIf your passport or driving licence is lost or stolen, contact the Passport Office and the DVLA immediately.

 

bulletNever throw away bank statements, utility or other bills, receipts, credit-or debit-card slips or even unwanted post in your name intact. Instead, destroy them, preferably by using a shredder.

 

bulletAlways check bank and credit card statements as soon as they arrive. If you see any unfamiliar transactions, contact the company concerned immediately.

 

bulletNever give personal or account details to anyone who contacts you unexpectedly. Be suspicious even if they claim to be from your bank or the police. Ask for their phone number, check it is genuine and call them back. Bank will never ask for your PIN or for a whole security number or password.

 

bulletEven if it’s inconvenient, do not use the same password for more than one account and never use banking passwords for any other websites. Using different passwords increases security and makes it less likely that someone could access any other accounts.

 

bulletKeep your passwords safe; do not write down your passwords or store them in ways might leave them open to theft, such as in your purse or wallet.

 

bulletIf you receive a suspicious e-mail purporting to be from a bona fide institution which requests personal details, do not log-on to your online banking account by clicking on any hypertext links included in the email. Instead, open your web browser and type the bank's address in yourself.

 

You can get more information about ID theft by contacting Sandy.Pratt@4-consulting.com

 

Sandy is a co-founder of 4-consulting, click here to view his profile.

 

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