Effective Business Writing
Are you sure that the people reading
your written communications really get the true message and
react the way you expect them to? To be sure that you
create the correct impact, you need to put yourself inside
the mind of your reader. Know your reader and ask
yourself the question "will my reader get my message?"
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Legal Changes
for Internet Sites & eMail
The Companies Act 1985 requires your
letterhead, order forms and all business emails to include
company registration number; place of registration and
registered address. However, a recent European
directive has caused the UK government to amend the Act in
January this year, whereby limited liability businesses must
now display this information on their web sites and on all
email. Our article also discusses appropriate
disclaimer notices that you might add to your out-going
email.
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Making the Most of Excel and Outlook
Our regular "tricks and tips" features offers practical
advice on using Outlook and creating, formatting and navigating spreadsheet workbooks.
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Recent Successes
Since our last edition, we've undertaken a tenant
satisfaction survey for the Housing Department of
Inverclyde Council and, assisted DTZ Research &
Consulting with some specialist knowledge, we have
carried out a survey of
Scottish Colleges of Further Education for the Scottish
Funding Council.
Recently, the Scottish Executive commissioned us
to undertake research into measuring and improving employee
engagement in the public sector. We have engaged our
partners DTZ Research & Consulting and Business
Excellence International to assist us with this project
Training in MS Office
applications and project management continue to be in demand
and we've delivered a number of tailored courses for our
clients, notably the Institute of Chartered Accountants
of Scotland. Having developed a Spreadsheet Risk
Management manual for HBOS plc, we've developed and
delivered a series of "best practice" training courses for
their senior managers.
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Tell
us your view
Almost three-quarters of our
respondents to our last edition felt that their organisation
had no business continuity plan.
We hope that you
will take a moment to answer the following question:
There is much debate among knowledge
management enthusiasts about the importance of tacit
knowledge which cannot easily be written down. Tacit
knowledge is possessed by the people within your
organisation. When they leave they take their
knowledge with them denying your organisation any further
access to that knowledge. There are ways of sharing tacit
knowledge to reduce the dependence on particular
individuals. However, ultimately the largest part of
your organisation's knowledge base will be in the minds of
your staff.
Do you believe that sharing knowledge should be an
organisational value and that staff should be rewarded
accordingly?
Answer our question
and let us know – all responses are confidential.
If you would like
to suggest a topic for future e-zines or have any comments
about this one, please send it to: ezine@4-consulting.com.
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For more information about 4-consulting visit our
web site at www.4-consulting.com
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